Privacy Policy wj33 – Personal Data Protection for Malaysian Members

Introduction

Wj33 ("we", "the wj33 platform", or "wj33.ws") takes member privacy very seriously. This Privacy Policy clearly and transparently explains how we collect, store, process, use, and protect your personal data when you use the wj33 platform — including all Sports Betting, live casino, slots, e-sports, table games, and virtual sports services offered.

By registering a wj33 account or using any of our services, you hereby consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the wj33 platform and contact us to close your account.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy wj33, which together form the complete agreement between you and wj33.

1. Personal Data Collected by wj33

Wj33 collects your personal data in several ways: directly when you register and use the platform, automatically through tracking technologies, and via authorised third parties such as payment providers.

A. Data you provide directly to wj33:

• Full name as stated on your Malaysian MyKad
• National Identity Card number (MyKad) or passport number
• Date of birth
• Active email address
• Malaysian mobile number
• Malaysian residential address
• Malaysian bank account or e-wallet details (for payment purposes)
• Account password (stored in encrypted form)
• KYC verification documents such as a copy of your MyKad, bank statement, or utility bill

B. Data automatically collected during your use of the wj33 platform:

• IP address and network information
• Device type, operating system, and web browser used
• Login and logout session data
• Betting and gaming history (for support and audit purposes)
• Deposit and withdrawal transaction history
• Cookie data and similar tracking technologies
• General geographic information based on IP

2. How wj33 Uses Your Data

Wj33 uses your personal data solely for legitimate purposes directly related to the operation of the platform. We do not use your data for unrelated purposes or for anything we have not made known to you.

wj33 uses your data for the following purposes:

• Account management: Creating, managing, and maintaining your wj33 account — including identity verification, password recovery, and profile updates.
• Transaction processing: Processing deposits via Touch 'n Go, DuitNow, FPX Maybank2u, CIMB Clicks, GrabPay, Boost, and ShopeePay; as well as withdrawals to your Malaysian bank account in MYR (RM).
• KYC verification: Meeting legal requirements related to identity verification and anti-money laundering.
• Platform security: Detecting and preventing fraudulent activity, misuse, or unauthorised access to your account.
• Customer support: Providing support and responding to your enquiries in Bahasa Malaysia via live chat and email.
• Service communications: Sending important account notifications such as deposit confirmations, successful withdrawals, or security alerts.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest wj33 updates – only with your prior consent. You may withdraw your consent at any time.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and provide appropriate assistance.
• Product improvement: Analysing aggregated (non-personal) data to improve the functionality and user experience of the wj33 platform.

3. Sharing Data with Third Parties

Wj33 does not sell, rent, or share your personal data with third parties for marketing purposes. However, in the course of operating the platform, wj33 may need to share your data with certain parties under limited and controlled circumstances:

• Payment service providers: Transaction details shared with payment providers such as Touch 'n Go, DuitNow, FPX, GrabPay, Boost, and ShopeePay solely for the purpose of processing your transactions.
• Game providers: The minimum information required by game software providers (slots, Live Casino, e-sports) to deliver gaming services to you.
• Authorities and law enforcement agencies: wj33 will disclose required data when mandated by Malaysian law, a court order, or a legitimate request from a law enforcement agency.
• Approved business partners: In specific circumstances such as a company acquisition or strategic partnership, data may be shared — subject to strict confidentiality agreements.

All third parties that handle wj33 data are required to comply with data protection standards equal to or higher than those practised by wj33 itself.

4. wj33 Data Security Measures

Wj33 continually invests in security infrastructure to protect members' personal and financial data. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All data transmitted between your browser and wj33's servers is protected with 256-bit SSL (Secure Socket Layer) encryption — the highest security standard in the industry.
• Data encryption at rest: Sensitive data including passwords and financial information is stored in encrypted form using strong hashing algorithms.
• Two-factor authentication (2FA): Two-factor authentication is available on all wj33 accounts for an added layer of security.
• Continuous monitoring: Our systems are monitored 24/7 by a cybersecurity team to detect any suspicious activity or intrusion attempts.
• Access controls: Access to members' personal data within wj33's internal systems is restricted to staff with a legitimate business need, and is subject to regular audits.
• Regular security audits: The wj33 platform undergoes regular penetration testing and independent security audits.

5. Cookie Policy

The wj33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure certain platform functions operate correctly.

Types of cookies used by wj33:

• Essential Cookies: Required for core platform functions such as maintaining your login session, bet slip, and language settings. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the wj33 platform to help us improve functionality and performance. Data is collected in aggregate form and does not identify individual users.
• Functional Cookies: Remembering your preferences and settings — such as username, language, and display settings — for a more personalised experience.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the wj33 platform and you may be unable to log in or use certain features.

6. Your Personal Data Rights

As a wj33 member residing in Malaysia, you have the following rights regarding your personal data held by wj33. To exercise any of these rights, please contact our support team by email at support@wj33.ws.

7. Data Retention Period

Wj33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.

• Active account data: Retained for the duration your account is active, plus the mandatory retention period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements.
• KYC records: Retained for 5 years after the business relationship ends, in accordance with legal requirements.
• Security logs: Retained for 12 months for security investigation and audit purposes.
• Marketing data: Retained until you withdraw your consent or close your account, whichever comes first.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you personally.

8. Protection of Children & Minors

Wj33 is a platform intended solely for adults aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.

Should wj33 discover that personal data of a child or minor has been collected without our knowledge, we will take immediate steps to:

• Immediately terminating the account in question.
• Deleting all data associated with that individual.
• Rejecting all withdrawals associated with the account, subject to applicable legal requirements.
• Reporting the incident to the relevant authorities where required.

Parents or guardians who suspect that their child may have registered a wj33 account are urged to contact us immediately at support@wj33.ws for prompt action.

9. Amendments to this Privacy Policy

Wj33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will:

• Updating the "Effective Date" at the top of this page.
• Publishing a notice of changes on the wj33 platform homepage.
• Sending email notifications to affected members (for significant changes).

Your continued use of the wj33 platform after any changes take effect will be deemed acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the protection of your personal data, please contact the wj33 team via:

• Privacy Email: support@wj33.ws (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 on the wj33 platform – the fastest way to get an immediate response
• FAQ: Visit the wj33 FAQ page for answers to common inquiries

Wj33 is committed to responding to all privacy-related enquiries within 3 business days. For requests requiring more thorough investigation, such as data access or deletion requests, we will provide a full response within 14 business days.